At the time, Moffatt visited Air Canadas website to book a flight using the companys bereavement rates.
Based on the information from the chatbot and the human customer service representative, Moffatt booked his flights.
Moffatt represented himself in the case, while Air Canada was represented by an employee.
The “my chatbot did it, not me” excuse won’t fly anymore.Illustration: Jody Serrano / Gizmodo / AaronP / Getty Images / Anastasiia Usenko / Shutterstock
It should be obvious to Air Canada that it is responsible for all the information on its website.
It makes no difference whether the information comes from a static page or a chatbot.
Rivers added that Air Canada didnt take reasonable care to ensure that its chatbot was accurate.
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