Call center employees have notoriously unpleasant jobs.
They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon.
Well, theyre tryingsort of.
Photo: PeopleImages.com - Yuri A (Shutterstock)
The voice-altering technology, dubbed SoftVoice, alters angry customer voices into calm ones.
It aims to emotionally support call center employees, acting as a mental shield for operators.
By 2025, the company hopes to sell the technology more broadly.
But SoftBank isnt alone in this half-assed effort to use AI to support distressed employees.
However, First Horizon decidednot to adopt the system.
The reportresurfaced on social mediathis week.
SoftBank and First Horizons AI systems both deal with emotion recognition, and thats no coincidence.
Until then, were in this strange limbo where AI is addressing how miserable call center jobs can be.
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They’ve also floated tipping.
