The U.S. government sued Adobe on Monday for allegedly trapping customers in its default, most lucrative subscription plan.
The APM plan allows users to pay the lowest amount on the day they sign up.
Adobe then deters cancellations by employing an onerous and complicated cancellation process.
Photo: JHVEPhoto (Shutterstock)
Customers who cancel their APM plans will be charged 50% of the remaining contract obligation.
according to Adobes terms and conditions.
The complaint cites testimonies from consumers who were confused by Adobes plan when they signed up.
Adobe’s payment page to purchase Creative Cloud on Monday.Screenshot: Adobe
However, Adobe has continued offering the plan without much further clarification.
We will refute the FTCs claims in court.
This is part of an increased effort by the U.S. government to crack down on hidden fees.
News from the future, delivered to your present.
It was a disaster and fans are blaming Ticketmaster.
Apples AI Cloud System Makes Big Privacy Promises, but Can It Keep Them?
