And that can lead to some real questions about whos responsible when something goes seriously wrong.
Gizmodo filed a FOIA request with the FTC for consumer complaints about Rover lodged over the past four years.
And its that second category were taking a look at.
Image: Rover
But the user says Rover didnt do enough to help when the dogs went missing.
Rover printed 50 flyers when they heard of the escape and another 100 when I called demanding more.
Sadly, some of the complaints filed about Rover are every pet owners worst nightmare.
Ten of the complaints Gizmodo received from the FTC via a FOIA are below.
Very minor changes to spelling, capitalization, and punctuation have been made just for legibility.
The complaints are otherwise unedited regarding the substance of their given issues.
We left our two dogs in the care of a Rover pet sitter in Greenville, SC.
Rover printed 50 flyers when they heard of the escape and another 100 when I called demanding more.
This was the extent of their assistance in finding our dogs.
It also took until Wednesday for them to assign us an agent to our case.
This happened after another call from myself.
She is under the Rover website as [redacted] and as of 7/6/2021 she is still accepting bookings.
just help us get justice for our dogs.
Rover refuses to take accountability for their pet sitters in these tragic instances.
West Sacramento, California- November 2022
Rover is a dog sitting business.
We had used a sitter through them, who negligently lost my dog.
He was lost for a few days, then ultimately was hit by a car and died.
Both dogs were in perfect health.
Few hours later, both [redacted] and [redacted] had massive diarrhea.
We brought her, [redacted], to the ER.
4.- We are requesting reimbursement for both, the fees paid for the sitting period and the hospital bills.
This dog, [redacted], is particularly very loved by my wife, [redacted].
This whole experience has been very traumatic to her and life threatening to [redacted].
Attached find the evaluation notes and bills from the vet hospital.
My husband dropped off our dog July 6, 2022.
I reached out to our dogs sitter via text message regarding how he was doing.
She in turn responded there was an emergency.
and Trusted sitters on Instagram.
The Rover dog sitter lost my dog and I discovered that Rover is nothing more than a brokerage platform.
Their advertising directly contradicts this and has hugely misled me.
I learned that the sitter was responsible for the pet care services after my dog was lost.
As a result I incurred huge financial costs to retrieve my dog and emotional distress in the process.
They advertise pet care services but do not actually provide them.
6) One of my dogs was found wandering the streets by a neighbor.
Her job was simple and she had luxuries while she was here watching my two happy labradors.
She filled my house with smoke which Im still unable to get rid of.
But above all she left my dogs on paid time in an unsecure location.
One of my dogs was found wandering the streets by a neighbor.
He was injured and is taking several days to recover.
She also stole items from my home and has made it so I am unable to contact her.
Rover wont give me her information so I can file a police report.
They will not give me her last name, phone number, birthday or address.
This is absolute fraud and negligence.
Most importantly I fear for her other clients and she said she had many booked this next month.
yo help me and our precious animals.
This can and will not stand.
I cancelled her services before completion and they owe me this amount and so much more.
7) Our dog went missing and found 5 days later.
Our dog went missing and found 5 days later.
He had lacerations and broke tooth.
Their excuse was they could not see if the fracture are fresh.
Even though the vet doctor note gave the dog two new diagnosis upon he was recovered by animal service.
We started doing some digging about this company.
The sitter family we had only followed our dog for a couple of block and concluded they are done.
This company should stay away from other peoples pet.
With their unfair practice toward customer after the pet suffered injuries.
It is even worse for add more trauma on top of already horrible situation.
like investigate and reach out to their upper management office, since we as customer can not.
8) He had NEVER, EVER, had any sort of health issues whatsoever.
Olympia, Washington October 2021
My husband and I were on vacation in California recently.
We had both of our dogs boarded with a lady we found through Rover.
She let the dogs out in her backyard for a little while to play before putting everyone up.
Whether or not he was barking the entire time, who knows.
He was caged for about 2 hours.
When she got back, he was barking, but also going limp and was glassy-eyed.
When that didnt work, she took him into the vet.
His temp was over 102 and he had bruising on his paws.
He had NEVER, EVER, had any sort of health issues whatsoever.
She was gracious enough to do that for us.
As I said, hes never had any health problems whatsoever in the past.
Was in perfect health.
The dogs had not been given medication in a timely manner.
The dog bowls had mold growing in them.
Our hardwood floors had dog feces and urine.
The dog pads in the kitchen were filled with urine.
The dog beds have feces.
We purchased extra supplies such as dog pads, etc.
but [redacted] noticed that he had not used any additional pads.
[Redacted] was not cleaning up the soiled pads and/or wiping the dogs.
Dog food bags are filled with food; I have concerns dogs were not being fed.
Our dog [redacted] has a laceration in his right ear that looks like it’s infected.
We have concerns of exposure to Covid-19, monkeypox and bodily fluids.
The locks were changed.
We are staying elsewhere due to safety.
I did everything through the app as I was instructed to do.
The sitter and I clearly discussed what the expectations were for while I was away.
I have screenshots showing the conversation and her enthusiastic agreement.
Payment was rendered through the Rover app as well (I paid $567).
Long story short, she continued to not care for my pets appropriately while I was away.
Immediately upon my return, I reached out to Rover Support regarding this issue.
Meanwhile, I did not hear anything back from anyone in their Support team for several days.
By the time someone did respond, I was told that it was too late.
No one will speak to me on the phone.
I feel like I have literally been robbed.
This is not okay.
If needed, I can submit anything and everything the FTC may need to support my claim.
I just dont think they should get away with this.
like help me in resolving this.
I appreciate your time and consideration.
Thank you immensely!!
News from the future, delivered to your present.
How long it will last is an open question.
