It turns out that Samsungs repair programisnt as breezyas we initially thought.
In the past few days, weve discovered some harsh truths about Androids best-selling smartphone maker.
The company has quietly parted ways with iFixit on phone repair kits.
The Samsung Galaxy S24+.Photo: Florence Ion / Gizmodo
It has also required independent repair shops to disclose identifying information about the customers coming in for gadget fixes.
It started this week whenThe Vergereported that iFixit and Samsung had split.
Wiens said Samsung repeatedly overcharged its customers for repairs by bundling in components rather than selling them piecemeal.
This practice drove up the overall repair cost of a gear.
Folks were doling out cash for first-party components they hadnt even requested.
iFixitpublished its sidefor the record, detailing the breakdown of its relationship with Samsung.
Samsung may terminate this Agreement if these terms are violated.
And remember last years fiasco, when itexaggerated the capabilitiesof the Galaxy S23 Ultras Space Zoom.
Those previous offenses are precisely why the news this week hits hard.
It makes it harder to suggest Samsung as a company it’s possible for you to trust.
Were still waiting to hear an official statement from Samsung.
Weve reached out for comment.
However, consider a backup plan if you buy third-party fix-it kits through them or another retailer.
That contract is likely still binding for other in-person repair shops.
News from the future, delivered to your present.
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