Thecompanys appis the key to much of its success.
It is the key to everything.
On Friday, the website and the app suffered outages that disrupted customers plans.
© Mike Kemp/In Pictures via Getty Images
In other, more severe cases, customers reported app failures that left them stranded.
Ive been waiting over 4 hours in the cold.
No help whatsoever, different answers and stuck waiting for an hour to speak with someone and no help.
All my things inside, even my house keys and no way of getting them.
This is so crazy and frustrating.
I called you guys and the people working hung up on me 3 times!
Spend 2 hours waiting on the phone just for that to happen.
Zipcar has previously been criticized for having poor customer service, though the apps meltdown adds considerable inconvenience.
SMS requests were delayed due to cellular web link congestion, which intensified as users repeatedly requested authentication.
While this issue is resolved, were also working to prevent it from reoccurring.
This also isnt the first controversy the company has suffered.
Last year, the companywas finedfor letting users rent cars that had been recalled for safety reasons.
It was alsopreviously accusedof charging New York customers illegal damage fees for returned vehicles.
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